There are several things you can do:
1. Contact the Joint Commission. The Joint Commission, along with the California Medical Association’s Institute for Medical Quality, conduct onsite surveys of accredited hospitals to be sure that they are providing quality care. Ask the Joint Commission to investigate your complaint.
The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
Fax: (630) 792-5636
complaint@jcaho.org
http://www.jointcommission.org
2. The government agency responsible for licensing and regulating hospitals is the California Department of Public Health (CDPH). To file a complaint with CDPH, fill out the online consumer complaint form: hfcis.cdph.ca.gov/LongTermCare/ConsumerComplaint.aspx
California Department of Public Health
Consumer Information System
Phone: (800) 236-9747
http://hfcis.cdph.ca.gov
3. You may also contact the CDPH Licensing and Certification District Office in which the hospital is located.
California Department of Public Health
Consumer Information System
Phone: (800) 236-9747
http://hfcis.cdph.ca.gov